Policies

General Terms & Conditions

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

Booking Payment

To secure any booking we require a deposit to be paid in advance. Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Payments are returned as follows: Cancellation more than 1 week in advance of arrival date = Full refund; Cancellation within 7 days of arrival date = 1st night charge; Cancellation within 48hrs or less of arrival date, or no-show = No refund.

It is always recommended that guests take out appropriate holiday / cancellation insurance prior to travelling.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made. The Hotel may cancel the accommodation contract under any of the following cases:

（1）When the Guest is deemed liable to conduct or has conducted him/herself in a manner that would contravene the laws or act against the public order and good morals in regard to the accommodation;

（2）When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;

（3）When violent demands and/or actions are made or carried out, or burdens that exceed the scope of reasonable requests have been made, in relation to accommodations;

（4）When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;

（5）When the Guest seeking accommodation is deemed liable to conduct him/herself in a manner that would cause serious annoyance to other guests or behaves in such manner due to heavy intoxication or other reasons;

（6）When the Guest does not observe prohibited actions such as smoking in the room, mischief relative to the firefighting equipment and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires);

（7）When a guest is an Organized Crime Group, a member of an Organized Crime Group or a party or other anti-social element related to such groups.

Check-in & Check-out

Check-in after 2:00pm and before 10:00pm on day of arrival

Check-out by 12:00noon latest on day of departure

WiFi

Guests accept to use this access to the Internet fairly and appropriately. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads or any illegal activity.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Personal Items

Guests are responsible for the safe keeping of all their personal items for the duration of their stay.

Laundry Services

The hotel is not responsible for any damage to clothes as a result of its laundry services.

Food & Drinks

Outside food and drinks are not allowed to be consumed within the property unless otherwise explicitly agreed.

Smoking

Smoking is not allowed inside the rooms or the restaurant and only allowed outside in accordance with local regulations (please note that San Juan has a no smoking policy in public areas).

Pets

We do not accept pets, unless otherwise explicitly agreed with the lead guest.

Parking

Guests accept that they park their vehicles on-site at their own risk.

Guest Personal Details & Privacy

We are required to keep a register of guests who stay with us. This includes a copy of passport/ID card showing full names and nationality, passport numbers, place of issue, and validity. These records are kept in accordance with governing laws and regulations, and for this purpose only.

Liability of the Hotel

The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfilment of, the accommodation contract and/or related agreements. However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.

Liability of the Guest

The Guest shall compensate the Hotel for damage caused through the intention or negligence of the Guest.

Final Provisions

The Guest shall observe regulations established by the Hotel and posted on the Hotel premises, such as but not limited to swimming pool regulations.

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached by the guest and/or their party.