General Terms & Conditions
By placing a booking with us you and your booking party agree to the terms and conditions as set-out below. During your stay you agree to abide by the conditions. If you have any concerns about booking and staying with us, please contact us before making a booking.
To place a booking the lead guest must be at least 18 years of age. The maximum number of staying guests per room is given in the room details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages. Only the lead guest and the named booking party are allowed to use the property and its facilities; any third party visitors are only allowed access at our express permission.
To secure a booking we require a deposit to be paid in advance. Deposits are only refundable under the conditions set-out below.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Guests are responsible for the safe keeping of all their personal items for the duration of their stay.
The hotel is not responsible for any damage to clothes as a result of its laundry services.
Outside food and drinks are not allowed to be consumed within the property unless otherwise explicitly agreed.
Smoking is not allowed inside the rooms or the restaurant and only allowed outside in accordance with local regulations (please note that San Juan has a no smoking policy in public areas).
We do not accept pets, unless otherwise explicitly agreed with the lead guest.
Guests accept that they park their vehicles on-site at their own risk.
We are required to keep a register of guests who stay with us. This includes a copy of passport/ID card showing full names and nationality, passport numbers, place of issue, and validity. These records are kept in accordance with governing laws and regulations, and for this purpose only.
The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfilment of, the accommodation contract and/or related agreements. However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.
The Guest shall compensate the Hotel for damage caused through the intention or negligence of the Guest.
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached by the guest and/or their party.