General Terms & Conditions

By placing a booking with us you and your booking party agree to the terms and conditions set-out below, and agree during your stay to abide by these conditions.

The lead guest must be at least 18 (eighteen) years of age. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking can be held responsible for cancellation, non-arrival or damages. Only the lead guest and the named booking party are allowed to use the property and its facilities; third party visitors require separate permission.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours, staff or the owners.

Booking Payment

To secure a booking a deposit must be paid in advance. Payments can be made by bank transfer or cash deposit. When booking through online travel agencies (Agoda, Booking.com, etc.) payment is made through them and no separate payment is required.

Cancellation, Returned Deposit & Non-Arrival Conditions

When booking directly with us:

Cancellation more than 7 (seven) days in advance of arrival date = Full refund

Cancellation within 7 (seven) days of arrival date = 1st night charge;

Cancellation within 48hrs or less of arrival date, or no-show = No refund.

When booking through online travel agencies (Agoda, Booking.com, etc.) please see the specific cancellation policy posted with them. When booking via an online travel agency, cancellation must also be made through them.

In the rare event that we, the Hotel, need to cancel a booking, please be aware that we cannot be held liable for circumstances beyond our control and that our liability is limited to the refund of any payment already made. We may cancel the accommodation contract under the following cases:

（1）When the Guest is deemed liable to conduct or has conducted him/herself in a manner that would contravene the laws or act against the public order and good morals in regard to the accommodation;

（2）When the Guest seeking accommodation is carrying an infectious disease;

（3）When violent demands, actions or burdens that exceed the scope of reasonable requests are made by the Guest;

（4）When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;

（5）When the Guest is liable to conduct him/herself in a manner that would cause serious annoyance to other guests or behaves in such manner due to intoxication or other reasons;

（6）When the Guest does not observe prohibited actions such as smoking in the room and other prohibitions stipulated by the Hotel to avoid the causing of fires;

（7）When the Guest is an Organized Crime Group, a member of such group or related to such group.

Check-in & Check-out

Check-in after 3:00pm; check-out by 11:00 am latest on day of departure.

Wi-Fi

Guests accept to use this access to the internet fairly and appropriately. It is not intended or suited for heavy media streaming, online gaming, extensive downloads / uploads or any illegal activity.

Liability of the Hotel

The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfilment of, the accommodation contract. This provision shall not apply in the event that such damage has been caused by reason(s) not attributable to the Hotel.

Liability of the Guest

The Guest shall compensate the Hotel for damage caused through the intention or negligence of the Guest and his/her booking party.

Damages & Lost Property

The Hotel reserves the right to charge the lead Guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible by the Guest in order to minimize the damage and associated costs. Lost keys incur a replacement charge.

Any lost property left behind by guests, if discovered and found by the Hotel, will be held for a period of 1 (one) month. We accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items at the cost of the owner, and otherwise collection can be arranged.

Personal Items

Guests are responsible for the safe keeping of all their personal items for the duration of their stay.

Laundry Services

The hotel is not responsible for any damage to clothes as a result of its laundry services.

Food & Drinks

Outside food and drinks are not allowed to be consumed within the property, unless otherwise explicitly agreed with the Hotel.

Smoking

Smoking is not allowed inside the rooms or the restaurant area and only allowed outside in accordance with Hotel and local regulations (the municipality has a no smoking policy in public areas).

Pets

We do not accept pets.

Parking

We provide free on-site parking, Guests accept that they park their vehicles at their own risk.

Guest Personal Details & Privacy

We are required to keep a register of guests who stay with us. This includes a copy of passport/ID card showing full name and nationality, passport number, place of issue, and validity. These records are kept in accordance with governing laws and regulations, and for this purpose only.

Final Provisions

The Guest shall observe regulations established by the Hotel and posted on the Hotel premises, such as, but not limited to, swimming pool regulations.

We reserve the right to cancel any booking without compensation or refund if these terms and conditions are breached by the Guest and/or their party.